Back

Booking & Cancellation Policy

Last updated · [Date]

How bookings, cancellations, changes and weather reschedules work for charters of Wave Runner operated by [Company legal name]. Placeholder text — to be replaced with your final wording.

1. Booking and confirmation

A request sent through the website, WhatsApp or email is an enquiry, not a confirmed booking. Your charter is confirmed once we have replied confirming availability and the deposit has been received.

2. Deposit and payment

  • A 20% deposit confirms the booking and holds your date.
  • The remaining balance is paid on the day of the charter, before departure.
  • Payment methods: [list accepted methods].
  • All prices are in euro and include the standard Limassol coastal route. Longer routes carry an additional fuel fee as shown on the website.

3. Guests and capacity

The yacht carries up to 10 guests for a day charter and up to 6 guests for overnight charters. These limits are set by the vessel's certification and cannot be exceeded. The price is per charter, not per guest.

4. Cancellation by you

  • More than 30 days before the charter: the deposit is refunded in full or moved to a new date.
  • Less than 30 days before the charter: the 20% deposit is non-refundable.
  • No-show on the day: the charter is treated as delivered and no refund is due.

5. Cancellation by us

If we cancel for any reason on our side — technical, crew or operational — we will offer an alternative date. If no alternative suits you, the deposit and any amount paid is refunded in full.

6. Weather

Safety comes first. If the captain judges the sea or wind conditions unsuitable, the charter is rescheduled to a date that works for you at no extra cost. If rescheduling is not possible, your deposit is refunded in full. The captain's assessment of conditions is final.

7. Changing your booking

Date, duration and format changes are possible subject to availability. Ask us as early as you can by email or WhatsApp; requests made less than 30 days before the charter are treated as a cancellation if we cannot accommodate them.

8. Refunds

Approved refunds are returned to the original payment method within [refund window]. Bank or payment provider fees are not refundable. [Confirm refund window and fee handling.]

9. On board rules and safety

  • The captain has full authority over the vessel, the route and all safety decisions, and may change or shorten the route where safety requires it.
  • Guests must follow the captain's instructions at all times.
  • Children and infants are welcome; please tell us ages in advance so life jackets can be prepared.
  • Pets are not allowed on board.
  • Smoking is permitted on the open deck only, never in the saloon, cabins or galley.
  • Illegal substances are strictly prohibited. The captain may end the charter without refund in case of unsafe or unlawful behaviour.

10. Damage and liability

Guests are responsible for loss or damage caused by wilful or negligent behaviour. The yacht carries the insurance required by Cypriot law; personal belongings remain the responsibility of their owner. [Confirm insurance details and any liability cap.]

11. How to cancel or reschedule

Write to [Contact email] or message us on WhatsApp with your name and charter date. Your request is effective from the moment we confirm receipt.

12. Governing law

These terms are governed by the laws of the Republic of Cyprus, and any dispute is subject to the jurisdiction of the Cypriot courts.